Support & Care

Here to Help

For order inquiries, care guides, or studio questions about our hand-thrown stoneware, our team is ready to assist. We aim to respond within one business day.

Get in Touch

Connect with the Studio

Have a question about your order, custom requests for a kitchen companion, or just want to share your Clay Heart moments? Fill out the form below, and we'll get back to you promptly.

Good to Know

Your Clay Heart Guide

Find answers to common questions about caring for your hand-thrown stoneware, shipping speeds, and our return policy.

Stoneware Care

Shipping & Delivery

Returns & Exchanges

Our durable pieces are made for daily use and are dishwasher, microwave, and oven safe. For best longevity of your tactile glazes, avoid extreme temperature changes.

We ship domestically and internationally. Expect your sturdy warmth pieces to arrive safely packed within 5-7 business days for domestic orders.

We want you to love your Clay Heart pieces. If you're not completely satisfied, we offer returns within 30 days of purchase.